Frequently Asked Questions

How do I reserve a property to rent?

Give us a 'holding' deposit (by cash or bank transfer), and we'll reserve the property for you. If the landlord subsequently cancels your agreement, you'll get a full refund. Our team is available to answer any questions you may have before making a deposit.

When can I move in?

We know you're keen to move in and settle into your new home. As soon as your credit checks and references come back and are approved, we will give you a moving date with keys to your new home.

What references do I need to supply?

We ask for details of your current employer, and your current/previous landlord. An independent credit agency will carry out a check on the landlord's behalf.

Can I rent if I am self-employed?

Yes! you can. We'll require a reference from your accountant, bank and 3 years' accounts statement, subject to circumstances. (Please ask our team about this if you're concerned.)

Can I rent if I am a student?

Many of our Landlords let property to students, but you will require a guarantor (a financially stable parent, relative or friend) to guarantee the rent and the Terms & Conditions of our Agreement or you can pay 6 months’ rent upfront.

Who signs the tenancy agreement?

We ask all tenants to be present and sign the Tenancy Agreement themselves.

What are your payment terms?

At the point of agreement, you will be required to pay one month's rent in advance and a dilapidations deposit to the sum of 1 month rent. This deposit will be refundable upon contract termination, provided (a) the terms of the tenancy have been adhered to, (b) there is no damage to the property, and (c) it is left in a clean and satisfactory state. This deposit will be held by your landlord, unless we are instructed as Managing or Rent Collection Agents.

How is rent collected?

Rent is due on a monthly basis in advance. Tenants will be asked to set up a standing order with the bank or collected by 1ClickMove in the form of cheque or cash.

What's the minimum tenancy period?

All Properties are available on Assured Shorthold Agreements for a minimum of six months. Once the contract has been signed, please note that you are liable for rent covering the entire period.

Can I extend the tenancy contract?

Yes! the tenancy contract can be extended. When a fixed-term tenancy agreement comes to an end, there are two routes to continue with the tenancy agreement: Renew the fixed-term contract or move to a rolling tenancy.

What does the monthly rent include?

Monthly rent consists of the tenants rent agreed in the Assured Shorthold Agreements.

When do I get my deposit back?

Provided the property is clean, undamaged and you've stuck to the terms of the agreement, your deposit will be returned within 30 days of the end of your contract.

Do you provide contents insurance?

Yes. As part of our dedicated tenant service, we provide insurance covering your possessions and the property's fixtures and fittings. This mandatory insurance is part of every contract and carries an additional charge.

Can I bring in my own furniture?

Yes! you can, although all furniture and upholstery must meet fire safety standards in all rented properties

There are specific requirements for furniture and upholstery items in furnished properties. The specific law regarding furniture was set in 1988 by the Furniture and Furnishings (Fire Safety) Regulations.

All furniture and equipment provided by the tenant must be manufactured from fire resistant materials. Check the manufacturer’s label on items of furniture. All items must have one permanent manufacturer’s label, which cannot be removed. This will give us information on the materials used to make the item. Any upholstered items must have a filling which is fire resistant. All furnishings must pass the ‘match resilience test’ and the ‘cigarette test’. Mattresses and bed bases must have a label that shows that they meet BS7177 – a safety standard set down by law.

As a tenant, you have the right to check if the furnishings and furniture, supplied by us, are safe. It’s recommended that you perform this check during the viewing of the property. If there are any problems, discuss this with us immediately.

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